Black Horse PCP Claim

Black Horse PCP claim estimates on this page apply the FCA redress rules to your agreement, and Black Horse HP deals go through the same calculation. Black Horse says you can raise and manage a complaint directly with it, free of charge.

You can complain to Black Horse yourself for free. The FCA says you do not need a claims company or a law firm to take part in its scheme. Start on Black Horse's motor commission complaints page.

Your agreement

Results update automatically as you type

1About the agreement

Month and year is enough. It is on your agreement or your credit file. We use the 1st of the month and show that.

The title of your agreement says which type it is.

Any motor vehicle counts. Your answer does not change the figure.

Whose name was the agreement in? *

The scheme covers people, sole traders and small partnerships. It does not cover companies.

Did you live in the UK when you took out the finance? *

A complaint that is still open does not count.

Your answer does not change the figure. We use it to point you to that lender's free complaint route.

2The figures

£

Do not count your deposit. The FCA's rules call this the "total amount of credit".

%

The annual percentage rate on your agreement, for example 9.9. Tick "I do not know my APR" if you do not have it.

Count the monthly payments, for example 48. Leave it blank and we use 48 months, the default in the FCA's rules.

3Commission and extras

£

Most people do not know this, because your lender holds the figure. Leave it blank and we show a range.

Could the dealer choose your interest rate, and earn more commission for a higher rate?

This is a discretionary commission arrangement. We assume there was one when you are not sure. Your lender decides.

%

Only your lender knows this. Leave it blank if you do not know.

Did the dealer have to offer this lender's finance first, or only this lender's finance?

This is a tie. We do not assume one when you are not sure. A tie with a car maker's own finance company does not count where the dealer was a franchised dealer with the same branding.

Scheme status as of 14 October 2026: the Upper Tribunal has partly suspended the FCA scheme (PS26/3) since 1 July 2026 while it hears legal challenges. The hearing is listed for 16 to 26 February 2027. No scheme payments are expected before 2027.

Black Horse PCP and HP deals that can count

PCP, hire purchase and conditional sale agreements with Black Horse qualify when they began on or after 6 April 2007 and by 1 November 2024, and the dealer was due commission. Personal contract hire is excluded.

Black Horse Limited belongs to Lloyds Banking Group, which held a £1,950 million provision for motor finance commission at 30 June 2026 (Lloyds half-year results).

Volkswagen Financial Services says Black Horse provided Porsche finance until 1 July 2010, so those older Porsche complaints go to Black Horse.

Complain to Black Horse for free

Black Horse takes these complaints through its motor commission complaints page, and the FCA list of lenders adds a template complaint letter.

List every Black Horse agreement, with its agreement number or registration. Redress is worked out agreement by agreement, so two cars mean two assessments.

What a Black Horse estimate shows

The result is a range under the published rules, not an offer from Black Horse. It falls to £0 in these cases (CONRED 5.2.19R and 5.4.6R):

  • total commission of £150 or less (£120 for deals before 1 April 2014)
  • an APR of 0%
  • an APR at or below that year's 5th percentile, unless very high commission came with a DCA or tie

Questions Black Horse customers ask

My deal was HP, not PCP. Can I still claim?

Yes. Hire purchase sits inside the scheme on the same terms as PCP, and the HP finance claim page covers HP deals with every lender.

Is Black Horse challenging the scheme?

No. Neither Black Horse nor Lloyds Banking Group is among the four challengers listed by the FCA.

When will Black Horse pay?

Not before the Upper Tribunal rules, because lenders need not calculate or pay redress while the suspension lasts.

Value your next Black Horse agreement

You can complain to Black Horse yourself for free. The FCA says you do not need a claims company or a law firm to take part in its scheme.

Lenders from MotoNovo to Moneybarn are in car finance claims by lender, all run through the same car finance claim calculator.

Written and checked by

Tirion Oman

Motor Finance Claims Specialist

Claims manager with 10+ years in UK car finance

Checked against PS26/3 and CONRED 5 and 6. About the author

Published:
Rules version: PS26/3, 30 March 2026